Our Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and collection of your personal information. By visiting our website you consent to the data practices described below but should you not agree, please do not use this website.

You do not need to supply any personal information to visit our website. We will only require personal information to enable us to supply you any of our reports should you decide to purchase or to have a bespoke report tailored to your needs.

Personal information refers to any information that we ask you to supply which identifies you personally, including contact information, including your name, email address, company address information. This will only be used for the purpose of processing the order itself and will not be divulged to any third parties.

We may however collect directional information about your visit to our website, such as your IP address, geographical location, browser type, referral source, length of visit, pages viewed, and device information. This is collected through the use of “cookies”, which help to personalize your online experience. A cookie is a text file that is placed on your hard disk by a web server. They are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie. One of the primary purposes of cookies is to provide a feature which saves you time.

Cookies are stored on your individual device and you have full control over their use. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time.

How we use information we collect

We use the information we collect only in compliance with this Privacy Policy. We will never sell your Personal Information to any third party. In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to send news of updated reports which we think may be of interest to you by email.

Security of your personal information

We use various security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure your Personal Information on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information is collected for the purchase of our reports, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Retention of personal information

We retain Personal Information that you provide as long as it is required to enable us to contact you about your report or to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information.

Your personal information

We will provide you with information about whether we hold any of your Personal Information at your request. You can review, update, or correct this personal information by emailing dpo@arkenford.co.uk.

Who can see your data

Unless we obtain explicit consent from you, we will restrict the people who can see your personal information to those within our company responsible for the administration and production of the products that you are purchasing.

Legal obligations

We may pass on your personal information to law enforcement or government agencies if we have a legal obligation to do so. We will not share your personal information to any other organisations.

How to contact us

If you have any questions, please contact our Data Protection Officer at: